We are pleased to announce that effective September 9, 2022, we at First NaturalState Bank will launch a new core banking system. This upgrade will help us operate more efficiently, improve our products and services, and continue to reach our goal of providing you with a banking experience the natural way.
You may ask what the core banking system is. The core banking system is the software we use to support our most common transactions-cashing checks, making deposits, etc. While the bulk of the conversion is behind the scenes, there will be times that it will affect some of the services you use such as internet banking and mobile banking. We do not anticipate any interruptions to our normal services or hours of operation during this process.
On behalf of our team, we want to thank you for banking with us at First NaturalState Bank. We appreciate each and every one of our relationships and look forward to continuing to provide great service. Thank you for your understanding and patience throughout this process. If you have any questions, please feel free to contact us at (870) 222-3880 or stop by one of our offices.
| Will my account number(s) stay the same? | Yes. |
|---|---|
| May I continue to use my existing checks? | Yes. |
| May I continue to use my debit card? | Yes. |
| Will my current direct deposits and automatic drafts be affected? | No. Since your account information is staying the same, all current direct deposits or automatic drafts will continue to be processed as normal. |
| Will my bank statements be affected? | You may receive more than one statement during the month of September. One from our old software provider and a new one with our new provider. There will no additional charge for the extra statement. |
| Will my internet banking and/or mobile app be affected? | Yes, beginning September 9, 2022 our current internet banking website and mobile app will no longer work. There will be a new mobile application to download on your mobile device. Please see the new URL below. https://olb.fnsbank.com/OLBWebMCG/Auth/EnterUsername |
| Will my bill pay information be affected? | Yes. In order to make this a smooth transition, please make note of all your current bills in order to enroll in our new bill pay system. |
We are pleased to announce that effective September 9, 2022, we at First NaturalState Bank will launch a new core banking system. This upgrade will help us operate more efficiently, improve our products and services, and continue to reach our goal of providing you with a banking experience the natural way.
You may ask what the core banking system is. The core banking system is the software we use to support our most common transactions-cashing checks, making deposits, etc. While the bulk of the conversion is behind the scenes, there will be times that it will affect some of the services you use such as internet banking and mobile banking. We do not anticipate any interruptions to our normal services or hours of operation during this process.
On behalf of our team, we want to thank you for banking with us at First NaturalState Bank. We appreciate each and every one of our relationships and look forward to continuing to provide great service. Thank you for your understanding and patience throughout this process. If you have any questions, please feel free to contact us at (870) 222-3880 or stop by one of our offices.
| Will my account number(s) stay the same? | Yes. |
|---|---|
| May I continue to use my existing checks? | Yes. |
| May I continue to use my debit card? | Yes. |
| Will my current direct deposits and automatic drafts be affected? | No. Since your account information is staying the same, all current direct deposits or automatic drafts will continue to be processed as normal. |
| Will my bank statements be affected? | You may receive more than one statement during the month of September. One from our old software provider and a new one with our new provider. There will no additional charge for the extra statement. |
| Will my internet banking and/or mobile app be affected? | Yes, beginning September 9, 2022 our current internet banking website and mobile app will no longer work. There will be a new mobile application to download on your mobile device. Please see the new URL below. https://olb.fnsbank.com/OLBWebMCG/Auth/EnterUsername |
| Will my bill pay information be affected? | Yes. In order to make this a smooth transition, please make note of all your current bills in order to enroll in our new bill pay system. |